Your systems are running. That's our problem now.
Care is written accountability for the uptime of your technological systems: scheduled maintenance, remote diagnostics, SLA-based callout, and an annual condition report. Including systems we didn't install.
Three levels of responsibility
Standard
Offices, retail, sites without round-the-clock operation- 2 scheduled maintenance visits per year
- Engineer callout — within 48 hours
- Remote diagnostics
- Annual condition report
- Loaner-equipment pool
- 24/7 duty line
Priority
Business centers, manufacturing facilities, sites with continuous processes- 4 scheduled maintenance visits per year
- Engineer callout — within 8 hours
- Remote diagnostics + equipment-condition telemetry
- Basic loaner-equipment pool
- Annual report + upgrade plan
- 24/7 duty line
Mission-Critical
Sites where downtime is unacceptable: screening, perimeters, operations centers- SLA for system availability
- Engineer callout — within 4 hours
- 24/7 duty line
- Extended loaner-equipment pool
- Liability insurance
- Quarterly reports to management
Four steps to the first responsibility
An engineer documents the system composition and condition — even if we didn't install them. 1–3 days.
We record the equipment list, weak points, and initial recommendations.
Tier, SLA, and liability boundaries — in writing, no fine print.
Scheduled maintenance, diagnostics, callouts. You see it all in the reports.
What's included — and what isn't
- Uptime of the systems listed in the Object Passport
- Response and callout times under the tier's SLA
- Genuine consumables and the loaner-equipment pool
- Documented service history
- Equipment outside the Object Passport
- Consequences of third-party interference
- Capital replacement of obsolete systems — that's a separate project
- Force majeure — but we'll show up even in a force majeure
Pricing method — industry standard: Care's annual cost is calculated at 10–15% of the value of the site's installed systems, but not below the tier minimum. Exact calculation — after the site survey. We confirm the request within 1 business day.